Customer Satisfaction

Customer satisfaction is the heartbeat of any business and a key indicator to how happy your customers are with the level of service you are delivering. Satisfied customers will return to your business time and time again, also spreading positive word of mouth and referring new business. A satisfied customer is your best possible marketing tool, yet it is just like any other area of the business, if you cannot measure and track customer satisfaction, you cannot manage it.

Invest in the future of your business through the introduction of our customer satisfaction software. Keeping your finger on the pulse of your client base now will ensure delivery of great customer service, longevity in your customer relationships and most importantly, profitability for your business.


  • Happy customers refer new business By ensuring your customers are satisfied, you are putting yourself in the best possible position to create customer advocates that will send you business referrals.
  • Marketing costs are expensive Did you know…It now costs five to six times more to acquire a new customer than it does to retain an existing one?
  • Integrate seamlessly with your DMS We seamlessly interagrate into your Dealer Management System automating the customer contact process.
  • Increase sales, reduce customer complaints and develop a mentality of partnering with customers while benchmarking different divisions within your organisation.
  • Range of tools for data interrogation and insight giving Complete ‘line of sight’ from the strategic to the highly granular, enabling you to view your business through the eyes of your customers.
  • Our customer satisfaction software will maximize your relationships with clients through its innovative and completely customizable customer satisfaction platform, designed to your specific requirements.

I'm interested

Contact us today for a demonstration of DealerOnline’s advanced system and ensure that your business reaches its maximum potential.